Frequently Asked Questions
If you are new to massage therapy, I understand that you might have some questions. I am confident that I have the answers to your inquiries. Below are the answers to the questions that are most commonly asked about massage therapy treatment. Should you have additional questions please feel free to ask me.
"Do you offer direct billing to insurance providers?"
Yes. Direct billing is available for most Insurance plans. However, some may not be available for direct billing but receipts can be submitted to Insurance providers for reimbursement. Please be advised, in order to direct bill your insurance provider I may require a physicians referral prior to treatment, dependent on your policy details. I will also require you bring your insurance card, to be photocopied and kept with your health history file.
If you are unsure whether you need a referral or not, it is always best to check with your insurance provider directly, as individual policy details vary.
If you wish to attend an appointment without your referral, you can choose to submit your claim to your insurance provider after receipt of your referral from your physician but you will be required to pay for the full treatment amount the day of and get reimbursed personally.
We offer direct billing to most major insurers, covering 85% of privately insured claimants. Ask us if we can submit your claim for you at your next visit.
Notice to Clients - insured under Telus Health (Johnson, Great West Life, Industrial Alliance, Sunlife, Manulife and Chamber of Commerce)
Telus Health requires a completed and signed "Benefit Assignment Form (BAF-2010-01E)" form and "Electronic Transmission Authorization and Consent Form (ECF-2010-01E)" form to be kept on file for your claim. You have the option of printing these forms yourself and bringing them with you to your appointment for us to retain in your file. For us to supply these forms to you, to complete and sign, will be subject to a $2.00 administration fee. Please be advised these are mandatory documents that must be preserved in your file to be compliant with direct billing. Alternatively, you may pay for your services in full and submit the claim receipt to your insurance provider for reimbursement. The forms can be printed using the following links:
These documents are in an Adobe PDF format. Download your free copy of Adobe PDF here https://get.adobe.com/reader/
"How will massage therapy benefit me?"
Massage therapy can be an important part of your health by:
Reducing or eliminating pain.
Improving joint mobility.
Improving lymphatic drainage.
Reducing muscular tension.
Massage therapy can be used for the treatment of both acute and chronic conditions. RMTs can work with a wide variety of patients, of all ages, in the treatment of illness, injury rehabilitation and disability. Massage Therapists today use their knowledge of physiology and anatomy to combine traditional Swedish and modern massage therapy techniques with other therapies to treat their clients. There has been a wide variety of research, published in peer reviewed journals, proving the benefits of massage therapy for various conditions. The following is a list of conditions for which massage therapy, when provided by a Registered Massage Therapist, can prove beneficial:
Massage Therapy can also be used as part of a preventative care program. This includes sports training, injury prevention, ongoing stress management, and more! Together, we will develop a treatment plan based on your needs. The treatment plan can be changed at any time and you have no obligation to undergo any part of treatment. Your treatment begins after you've given your informed consent. With professional massage therapy you can experience relief from muscular tension and pain, receive increased range of motion and a reduction of mental stress levels. Massage is a natural healing process that can deliver both physical and emotional benefits. (Treatments are specifically tailored to meet your needs.)
"What methods of payment to you take?"
Visa, MasterCard, Debit and Cash Payments are accepted.
"How often will I need treatments?"
Your body can let you know. Some people require only a few sessions to treat a specific problem, while others become regular users of massage therapy as both proactive and preventative healthcare. Massage can help maintain good muscle tone, flexibility and help correct muscular injuries. That really depends on what your goals are and your budget. Some clients come in once a week, most of them come in every other week, some every 3 weeks, and some once a month. All of them recognize the importance of self-care, and the health benefits that they enjoy from receiving massage on a regular basis.
"Which regions of my body get massaged?"
Answer: You will be asked what you want to get out of the session. You will also be asked to describe any chronic problems that you are experiencing. This will determine the appropriate regions of your body that need attention. A typical full-body massage involves your back, neck, shoulders, arms, legs, feet and hands.
"Will I experience muscle soreness following a massage therapy treatment?"
Most people report feeling very relaxed and often experience significant relief from aches, pains and stress after a massage session. However some people, especially those who require deep-tissue massage, experience mild muscle soreness, which may last a day or two. Once the soreness is gone, they often notice heightened energy levels and an increased range of motion.
"I'm not sure I'm comfortable with a stranger touching me."
It is not uncommon for first-time clients to be apprehensive with the personal nature of massage therapy. Most clients lose this apprehension within the first few minutes of treatment. I am a trained and Registered Massage Therapist professional who respects your feelings and will provide a relaxed enviroment so that you feel comfortable.
"Do I have to take off all of my clothes?"
One of the keys to the success of your massage therapy session is your ability to relax and feel comfortable. Therefore, the decision is yours; remove only the articles of clothing that you are comfortable with removing. Traditional full-body massage treatments work best administered directly, without the barrier of clothing on the areas massaged. During a session you will be fully covered with a table sheet/blanket, only the area of your body that is being worked on is uncovered. Before and after the session, you will undress and dress in complete privacy.
"Will my extended health care plan cover the costs of massage therapy treatments?"
Most extended health care plans include massage therapy and some even have online billing. Some plans ask you to first receive a physician's referral.
"Do you offer massage gift certificates?"
Currently I do not offer gift certicates. I understand that a therapeutic massage is a great way to show someone how much you care. I will be considering at a future date.
"What happens during a session?"
You’ll start the session by filling out some confidential paperwork, and we will discuss your goals, even if it is just to relax and de-stress. You will then be left alone in the massage room to undress to your level of comfort. You’ll get on the massage table, where you will cover yourself up with the sheet and blankets. I do not enter the room until you respond that you are ready when I ask. When the massage is done, I leave the room for you to get dressed in private.
"Is there anything I need to do to prepare for my session?"
It helps to be well hydrated, so be sure to drink plenty of fluids the day before and day of your massage. If you are coming in for a facial massage, please have any make-up removed prior.
"Is it OK to talk during my session?"
That is totally up to you. I will occasionally ask a few questions, pertaining to your comfort level, and how you are feeling. I have learned that some people relax by talking while others prefer to have their massage in silence. It is your massage so you get to decide if you want to talk to not. Often times people will start out talking, then relax into silence as the massage progresses.
"Should I refer my friends and family?"
Yes, referrals are an important part of my business. I appreciate the trust you put in me and promise to take care of your friends and family as well as I take care of you.